Refund policy

Return & Refund Policy – Pinzo.pk

At Pinzo.pk, we aim to ensure customer satisfaction with every purchase. If you are not completely satisfied, you may request a return or refund under the following conditions:

1. Return & Refund Eligibility

• Customers can request a return or refund within 7 days of receiving the product.

• The product must be unused, in its original packaging, and in the same condition as delivered.

2. Video Proof Requirement

• To be eligible for a return or refund, customers must provide a clear unboxing video within 3 days of delivery.

• The video must:

  • Clearly show the package being opened

  • Display the product condition at the time of opening

  • Be unedited and continuous

3. Valid Reasons for Return/Refund

• Damaged or defective product

• Incorrect item received

• Missing items in the package

4. Non-Returnable Cases

• Requests made after 7 days of delivery

• Failure to provide video proof within 3 days

• Products that have been used, damaged, or altered by the customer

5. Return Process

• Contact our support team with your order details and video proof.

• Once approved, you will receive instructions for returning the item.

• Customers may be responsible for return shipping charges unless the issue is from our side.

6. Refund Process

• After receiving and inspecting the returned product, refunds will be processed within 5–7 business days.

• Refunds will be issued via the original payment method or store credit, depending on the case.

7. Contact Us
For any return or refund requests, please contact our support team at:
Email: help@pinzo.pk

By placing an order with Pinzo.pk, you agree to this return and refund policy.